Customer Service Representative

Founded in 1898, Bullard is a leading manufacturer of high-quality personal protective equipment and systems that are marketed worldwide. Product lines include hard hats, firefighter and rescue helmets, respiratory protection equipment, and thermal imagers. In 1919, the son of our founder invented and patented the world’s first commercially sold hard hat. The quality of our work helps determine whether a worker in a hazardous work environment goes home safely to his or her family each day. We do important work and we do it in a team-oriented environment. Bullard is privately held, so we have the luxury of thinking and planning beyond the next quarter’s results. One of our competitive advantages is speed, and the pace of our work is therefore fast, challenging, and rewarding. Bullard’s headquarters and manufacturing facility are in Cynthiana, Kentucky, a small community near Lexington and Georgetown. We offer a rewarding compensation package, benefits including 401(k) with match, Tuition Reimbursement, and great colleagues.

The Customer Service Representative will interact daily with end-user customers, distributors, and Regional Sales Managers regarding orders, products, and services providing superior service to Bullard’s internal and external customers.

Requirements:

  • Two (2) Years related experience
  • High School Diploma or equivalent
  • Excellent verbal and written communication skills, fluency in Spanish and English preferred
  • Demonstrated ability to work well with others in a team environment
  • Basic knowledge of Microsoft Word and Excel
  • Ability to learn and incorporate technical and mechanical information
  • Professional speaking voice and phone etiquette

General Responsibilities:

  • Provide information regarding orders, products, and services to customers, distributors, and Regional Sales Managers
  • Answer phone calls
  • Respond to inquiries via phone, email, and fax
  • Process orders and returns
  • Identify, research, and resolve issues
  • Troubleshoot and answer technical product questions
  • Other duties as assigned

Bullard is proud to be a Tobacco-free property.

Bullard is an Equal Opportunity Employer.

Human Resources

+1-800-227-0423

Fax: 859-234-4352

Contact HR